Welcome to Soul Healing AI (“Soul Healing AI,” “we,” “our,” or “us”). We respect your privacy and are committed to protecting your personal information.

This Privacy Policy explains how we collect, use, store, and protect information when you use the Soul Healing AI mobile application, website, and related services (collectively, the “Services”).

By using Soul Healing AI, you acknowledge the practices described in this Privacy Policy.

1. Information We May Collect

Depending on the features you use, we may collect information that you provide directly to us or that is generated through your use of the Services.

This may include:

• Name and email address
• Account and profile information
• Mood check-ins and emotional wellness information
• Journal entries and reflections
• Anxiety or wellness tracker entries
• Goals, preferences, and app settings
• Messages or prompts submitted to AI-powered features
• Feedback and support requests
• Subscription and transaction-related information
• Device, app version, operating system, and technical information
• Usage and diagnostic information

Because Soul Healing AI provides mental wellness tools, some information you voluntarily enter may be personal or sensitive in nature.

We encourage you to avoid entering information about yourself or others that is not necessary to use the Services.

2. Journal and Wellness Information

Soul Healing AI may allow you to record information such as your mood, thoughts, journal entries, anxiety triggers, emotional patterns, coping activities, and wellness progress.

We use this information to provide the features you request, such as displaying your journal history, tracking progress, generating insights, or personalizing your experience.

The exact storage and processing of this information may depend on the features and settings available in your version of the app.

3. AI-Powered Features

Soul Healing AI may provide AI-powered features designed to support reflection, emotional wellness, journaling, and general self-help.

When you interact with an AI feature, information you submit may be processed by our technology providers or AI service providers as necessary to generate a response.

Please do not submit passwords, financial information, government identification numbers, or other information that is unnecessary for your interaction.

Soul Healing AI is not a substitute for a licensed mental health professional, medical professional, diagnosis, treatment, or emergency service.

AI-generated responses may be incomplete, inaccurate, or inappropriate for your particular circumstances and should not be treated as professional medical or psychological advice.

4. How We Use Your Information

We may use collected information to:

• Create and maintain your account
• Provide journaling, mood tracking, meditation, and wellness features
• Generate AI-powered responses and insights
• Personalize your app experience
• Save your preferences and progress
• Process subscriptions or purchases
• Provide customer support
• Improve app functionality and user experience
• Detect bugs, fraud, abuse, or security issues
• Send service-related communications
• Comply with applicable legal obligations

Where required by applicable law, we will rely on an appropriate legal basis or obtain consent before processing certain information.

5. Payments and Subscriptions

If Soul Healing AI offers paid subscriptions or purchases, payment transactions may be processed through third-party payment providers or app stores.

Depending on the platform, these may include the Apple App Store, Google Play, or another authorized payment provider.

We generally do not receive or store your complete debit or credit card details when payments are processed by these providers.

Their handling of payment information is governed by their respective privacy policies and terms.

6. Third-Party Service Providers

We may use trusted third-party service providers to operate and improve Soul Healing AI, including providers for:

• Cloud hosting and databases
• Authentication
• AI processing
• Analytics and diagnostics
• Notifications
• Customer support
• Payments and subscriptions

These providers may process information on our behalf as necessary to perform their services.

We do not sell your private journal entries or personal conversations to advertisers.

7. Cookies and Similar Technologies

Our website may use cookies or similar technologies to maintain sessions, remember preferences, understand website performance, and improve functionality.

Where legally required, you may be provided with choices regarding non-essential cookies.

8. Data Security

We use reasonable administrative, organizational, and technical safeguards designed to protect information against unauthorized access, alteration, disclosure, or destruction.

However, no internet-based service or electronic storage system can guarantee absolute security.

Users are responsible for protecting their account credentials and should not share passwords or verification codes with others.

9. Data Retention

We retain personal information only for as long as reasonably necessary to provide the Services, fulfill the purposes described in this Privacy Policy, resolve disputes, enforce agreements, and satisfy applicable legal obligations.

Retention periods may differ depending on the type of information and applicable requirements.

10. Account and Data Deletion

You may request deletion of your Soul Healing AI account and associated personal information by using an in-app deletion option, where available, or by contacting us.

Email: contact@soulhealingai.com

Certain information may be retained where required for legal, security, fraud-prevention, accounting, or legitimate operational purposes.

11. Your Privacy Rights

Depending on where you live, applicable privacy laws may provide rights regarding your personal information, including the right to request:

• Access to your personal information
• Correction of inaccurate information
• Deletion of your information
• A copy of certain information
• Withdrawal of consent where processing relies on consent
• Restriction or objection to certain processing

To submit a privacy request, contact us using the information provided below. We may need to verify your identity before fulfilling certain requests.

12. Children’s Privacy

Soul Healing AI is not intended for children below the minimum age permitted to independently use such services under applicable law.

We do not knowingly seek to collect personal information from children in violation of applicable law.

If you believe that a child has provided personal information improperly, please contact us so we can review the matter and take appropriate action.

13. Mental Health & Emergency Disclaimer

Soul Healing AI provides tools for general wellness, self-reflection, journaling, mindfulness, and educational purposes.

It does not provide medical diagnoses, psychotherapy, psychiatric treatment, or emergency intervention.

If you believe you are experiencing a medical or mental health emergency, are in immediate danger, or may harm yourself or someone else, do not rely on Soul Healing AI or its AI features for emergency assistance. Seek immediate help through local emergency services or an appropriate qualified professional.

14. International Data Processing

Depending on the service providers used to operate Soul Healing AI, information may be processed or stored in countries other than the country in which you live.

Where applicable, we take appropriate steps designed to protect information transferred internationally in accordance with relevant legal requirements.

15. Third-Party Links

Soul Healing AI may contain links to third-party websites, resources, or services.

We are not responsible for the privacy practices, security, or content of third-party services. We recommend reviewing their privacy policies before providing information to them.

16. Changes to This Privacy Policy

We may update this Privacy Policy periodically to reflect changes to Soul Healing AI, our practices, technology, or legal requirements.

When we make changes, we will update the “Last Updated” date at the top of this page. Where required, we may provide additional notice of material changes.

17. Contact Us

If you have questions, concerns, or requests regarding this Privacy Policy or your personal information, contact:

Soul Healing AI
Website: Soul Healing AI official website
Email: contact@soulhealingai.com